FAQs

At Gadget Care, we specialize in servicing a wide range of electronic devices, including but not limited to:

• Smartphones: All major brands like Apple, Samsung, Huawei, Xiaomi, and others.
• Tablets: iPads, Android tablets, and other popular brands.
• Laptops & Notebooks: Windows laptops, MacBooks, Chromebooks, and more.
• Smartwatches: Apple Watch, Samsung Galaxy Watch, and other wearable tech.
• Gaming Consoles: PlayStation, Xbox, Nintendo, and handheld gaming devices.
• Accessories: Headphones, chargers, smart speakers, and more.

If you’re unsure whether we service your specific gadget, feel free to contact us.

Yes, we offer a 14-day warranty on all our repairs! This warranty covers both parts and labor. If the same issue reoccurs within 14 days, we will repair it again at no extra cost. Please note that the warranty does not cover accidental damage, liquid damage, or issues unrelated to the original repair.

Feel free to contact us for full details of our warranty terms!

Getting your gadget repaired at Gadget Care is easy and convenient:

1. Submit a Repair Request: Visit our website and fill out a repair request form, detailing the issue with your gadget.
2. Schedule a Pickup: Once the request is submitted, we’ll arrange a pickup time that suits you. Our team will collect your device from your location.
3. Track the Repair Progress: After we receive your gadget, you’ll be given a repair order number to track the status of your repair online.
4. Delivery of Your Repaired Gadget: When the repair is completed, we’ll deliver the gadget back to you at your preferred location.

If you have any questions during the process, feel free to reach out to us!

The repair time depends on the type of issue and the availability of parts. Most standard repairs, such as screen replacements or battery changes, are completed within 1-3 business days. However, more complex issues or those requiring special parts may take longer. Once we assess your gadget, we’ll give you an estimated completion time.

Rest assured, we’ll keep you updated throughout the process, and you can always track your repair status online!

Once we receive your gadget, our technicians will diagnose the problem and let you know if it’s repairable. In some cases, we may recommend alternatives if the cost of repair outweighs the value of the gadget.

If our technicians discover any additional issues during the repair process, we will notify you and provide an updated estimate before proceeding with further repairs.

Your data is important to us. Our technicians take every precaution to protect your personal information. However, we recommend backing up your data before handing over your gadget, as repairs may involve resetting the device.

Payment is required before we pick up your gadget for repair. After you request the service, we will provide an invoice that includes the total cost and payment options. We accept major debit/credit cards, mobile payments, and bank transfers.

We offer a 7-day return policy for most products, allowing you to return items that are unused, in their original packaging, and in the same condition as delivered. Refunds or exchanges will be processed once the returned item is inspected and approved.

If your item arrives damaged, incomplete, or not as ordered, please contact our support team immediately via email or phone. Include your order number and photos of the damaged or incorrect item. We will arrange for a replacement or refund as quickly as possible.

You have 3 days from the date of delivery to initiate a return or exchange. After this period, returns and exchanges will no longer be accepted.

Are there any items that cannot be returned?

Yes, the following items are non-returnable:

• Items damaged due to misuse or improper handling after delivery
• Opened software, earphones, or other personal devices due to hygiene concerns
• Customized or personalized items

If you’re unsure, please contact us before initiating a return.